Frequently asked questions to help you buy a voucher, a gift box or an item - Le Clos des Sources Hôtel *** & Spa
Are gift boxes sent immediately after purchase?
Your gift box can be sent immediately in digital format, or as a gift pouch to your home. You choose and customize your gift box according to your wishes at Le Clos des Sources Hôtel *** & Spa.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available in digital version or as a gift pouch delivered to your home. All our boxes are customizable according to your preferences, with secure payment and at the best price, directly at Le Clos des Sources Hôtel *** & Spa.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can send the gift voucher directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order in our official Le Clos des Sources Hôtel *** & Spa store.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send the gift box by email, by mail, or to pick it up in person when finalizing your order. The box is available in a digital version for immediate sending or in a gift pouch delivered to your home. These options are offered by our establishment Le Clos des Sources Hôtel *** & Spa.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different people. Each box will be personalized according to your wishes and sent directly to the lucky recipient. Take advantage of this opportunity to treat your loved ones to a stay at Le Clos des Sources Hôtel *** & Spa.
How do I create a group fund and invite people?
To create a savings pot at Le Clos des Sources Hôtel *** & Spa, select the dedicated option during your online purchase. You can then invite participants by email or via a shareable link, and customize your gift box to your liking.
How can I choose the amount for a gift card?
For a gift voucher, you can freely choose the amount to offer from the available options. This voucher is valid for stays or meals at our establishment, Le Clos des Sources Hôtel *** & Spa.
How can I log in to my account?
To access your account on our website, simply enter your email address and password on the login page. If you have forgotten your password, use the reset option to create a new one. Enjoy the simplicity of our platform to manage your gift boxes within our establishment Le Clos des Sources Hôtel *** & Spa.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button. You can then start over selecting gift boxes for your loved ones at Le Clos des Sources Hôtel *** & Spa.
Can I purchase multiple gift vouchers at the same time?
You can absolutely purchase multiple gift boxes at the same time to please your loved ones. They will all be included in your order and customizable according to your wishes, directly in our official boutique Le Clos des Sources Hôtel *** & Spa.
How do I remove a gift box from my cart?
To remove a gift box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option, at Le Clos des Sources Hôtel *** & Spa.
How do I purchase or give a gift box?
To offer a gift box from Le Clos des Sources Hôtel *** & Spa, select your gift box, add it to the cart, and personalize it with a message. You can choose between immediate digital delivery or a gift pouch version at your home, with secure payment directly to the establishment.
Can we give a gift certificate and let the recipient choose the experience?
Absolutely, the gift certificates from Le Clos des Sources Hôtel *** & Spa in Alsace allow the recipient to freely choose among our various offers, whether it's a half-board overnight stay, access to the spa, or a meal at the restaurant. They can thus select the experience that suits them best when making their reservation.
Can I modify or cancel my order?
The modifications or cancellations of your gift box order depend on the conditions specified at the time of purchase. You can choose and customize your box according to your wishes, with immediate digital delivery or a gift pouch version at your home, in our establishment Le Clos des Sources Hôtel *** & Spa.
Is the gift box customer service reachable by email?
You can send us an email for any questions regarding your gift box. We commit to responding within 48 business hours, for an unforgettable stay at Le Clos des Sources Hôtel *** & Spa.
Is the gift box customer service reachable by phone?
The customer service of Le Clos des Sources Hôtel *** & Spa is reachable by phone from Monday to Friday, 9 AM to 6 PM.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal space on our website. Log in with the credentials provided at the time of purchase to access all the necessary information at our establishment, Le Clos des Sources Hôtel *** & Spa.
Is there an online chat available for questions about gift boxes?
The online chat is available on our website to answer your questions about our gift boxes. The opening hours are indicated on the contact page of our establishment, Le Clos des Sources Hôtel *** & Spa.
Is there a dedicated customer service for gift boxes?
Our customer service is at your disposal for any questions regarding your gift box. You can reach us by phone, email, or through our online form at our establishment, Le Clos des Sources Hôtel *** & Spa.
Is there a dedicated FAQ for gift boxes?
Of course, this FAQ will guide you on how to use your gift box at Le Clos des Sources Hôtel *** & Spa. You will find practical information about booking, validity, and included services to fully enjoy your stay in Alsace.
Is spa access included in my gift box?
Access to the spa depends on the gift box you received. Some boxes include a 4-hour access, while others offer massages or nights with spa access. Enjoy your stay at Le Clos des Sources Hôtel *** & Spa.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a gift box can fully enjoy the services of our establishment, Le Clos des Sources Hôtel *** & Spa, such as the spa, massages, meals at the restaurant, and stays in the rooms, according to the conditions of the chosen gift box.
Is the detail of the services included in my gift box specified?
The details of the services included in your gift box are specified in the information booklet that comes with it. You will find all the necessary information to fully enjoy your stay at Le Clos des Sources Hôtel *** & Spa.
Is parking included in my gift box?
Parking is not included in the Clos des Sources Hôtel *** & Spa gift boxes. You can enjoy your stay at our establishment located in the heart of the village of Thannenkirch, between Strasbourg and Colmar.
Is breakfast included in my gift box?
Breakfast is not systematically included in the gift boxes from Le Clos des Sources Hôtel *** & Spa. To confirm the included services, please check the conditions of your gift box.
Is special attention given to the recipient of a gift box?
Le Clos des Sources Hôtel *** & Spa pays special attention to its guests, particularly those with a gift box, with tailored services for a pleasant and personalized stay.
Is a welcome drink included in my gift box?
Your gift box at Le Clos des Sources Hôtel *** & Spa includes a welcome drink to greet you during your stay. Enjoy this gesture to start your experience under the best conditions.
Should we bring towels to the Spa?
Towels are provided by our establishment, Le Clos des Sources Hôtel *** & Spa, for your comfort in the spa.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can certainly purchase multiple gift boxes for your employees and customize them according to your preferences. The gift boxes from Le Clos des Sources Hôtel *** & Spa offer a variety of customization options to meet your needs.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital format or in paper format. The boxes are sent immediately in digital format or in a gift envelope to their home. The recipient can then book their dates at Le Clos des Sources Hôtel *** & Spa.
Do you offer preferential rates for bulk purchases?
Degressive rates apply for bulk purchases of gift boxes from Le Clos des Sources Hôtel *** & Spa, with a customized quote based on the ordered volume.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer customized solutions for corporate committees, with preferential rates and customization options. Gift pouch versions are available for home delivery or immediate digital delivery. Gift boxes for 1 or 2 people are available, with formulas suited to all budgets, at our establishment Le Clos des Sources Hôtel *** & Spa.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, you can update it by providing us with your order number and the new details. The booking conditions apply at our establishment, Le Clos des Sources Hôtel *** & Spa.
How can I leave a review for my gift box?
You can share your feedback about your stay at Le Clos des Sources Hôtel *** & Spa by logging into your customer account. Your reviews will help us improve your future experience at our establishment Le Clos des Sources Hôtel *** & Spa.
How can I contact the store?
For any questions regarding your gift box, you can consult the terms of use on our website or directly with the establishment Le Clos des Sources Hôtel *** & Spa.
Is there a dress code for the gift box?
Le Clos des Sources Hôtel *** & Spa recommends a casual yet elegant attire for the restaurant and spa. To fully enjoy your stay, opt for comfortable clothing suitable for the activities offered, such as hiking or spa treatments, while respecting the warm and authentic atmosphere of our establishment, Le Clos des Sources Hôtel *** & Spa.
From what age can I get a treatment?
The minimum age to enjoy a spa treatment varies depending on the services offered. Le Clos des Sources Hôtel *** & Spa welcomes you for a moment of relaxation and well-being in Alsace.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is required at Le Clos des Sources Hôtel *** & Spa.
How can one access the hotel from the airport?
To reach Le Clos des Sources Hôtel *** & Spa from the airport, you can choose to travel by car or taxi. The hotel is located 10 minutes from the Wine Route and the Château du Haut-Koenigsbourg, between Strasbourg and Colmar, in the small village of Thannenkirch. Le Clos des Sources Hôtel *** & Spa.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility at Le Clos des Sources Hôtel *** & Spa depends on the facilities of the establishment. For a joyful stay, the hotel is located in the center of the small village of Thannenkirch, between Strasbourg and Colmar, ideal for nature lovers.
Are pets allowed in the establishment?
Pets are allowed at Le Clos des Sources Hôtel *** & Spa, located in Thannenkirch, Alsace, provided that the establishment's conditions are respected.
Where can I find the menus?
The menus are available on the detailed sheet of each gift box or directly on the website of Le Clos des Sources Hôtel *** & Spa. You will find options such as the Gourmet Menu, consisting of five dishes and food and wine pairings, for a refined culinary experience.
What are the hours of operation?
The opening hours of Le Clos des Sources Hôtel *** & Spa vary depending on the services and the days. You can enjoy the spa, restaurant, and rooms according to availability and the hours posted on site.
Is there parking available near the establishment?
Le Clos des Sources Hôtel *** & Spa is located in the center of the village of Thannenkirch, where parking spaces are usually available nearby. For added convenience, it is recommended to check the availability of parking directly with Le Clos des Sources Hôtel *** & Spa.
What are the delivery methods for gift boxes/vouchers?
The gift boxes from Le Clos des Sources Hôtel *** & Spa can be sent by email or delivered to your home. You can choose the digital version for immediate delivery or opt for a gift pouch sent by mail, depending on your preferences.
Is postal delivery offered?
Yes, we offer mail delivery of our gift boxes. You can choose between a gift pouch delivered to your home or an immediate digital send. The gift boxes from Le Clos des Sources Hôtel *** & Spa are a sure bet to please your loved ones.
In addition to gift boxes, is it possible to order or have items delivered?
We only offer gift boxes for stays and meals at our restaurant in Le Clos des Sources Hôtel *** & Spa.
Is the gift box available in physical format?
The Clos des Sources Hôtel *** & Spa gift box is available in physical format, with a gift pouch delivered to your home. You can also choose a digital version for immediate sending.
Is the box presented in a neat packaging?
Yes, the gift boxes from Le Clos des Sources Hôtel *** & Spa are presented in an elegant pouch, ready to give. You can also choose to send them immediately in a personalized digital version.
Is the gift box available in a digital format (e-gift box)?
Yes, you can offer a digital gift box for Le Clos des Sources Hôtel *** & Spa. The digital version is available via email, allowing immediate delivery to the person of your choice.
Can the gift box be sent directly to the recipient?
You can choose to send the gift box directly to the recipient when placing your order. Delivery is immediate in digital version, or in a gift pouch to your home, depending on your preferences. Take advantage of this option to offer a moment of relaxation and indulgence at Le Clos des Sources Hôtel *** & Spa.
Do you deliver gift boxes internationally?
Yes, we deliver the gift boxes internationally for Le Clos des Sources Hôtel *** & Spa. Shipping costs and delivery times vary depending on the destination, with a digital version available immediately and a gift pouch sent to your home.
What are the delivery times for gift boxes by mail?
The gift boxes from Le Clos des Sources Hôtel *** & Spa are shipped within 24 to 48 hours after the order. The delivery time depends on the destination, but generally expect between 2 and 5 business days for metropolitan France. The boxes are sent by mail in gift envelope version to your home, or immediately in digital format.
Is it possible to schedule a delivery date?
You can choose the delivery date of your gift box during your order. The boxes are sent immediately in digital version or in a gift pouch to your home, depending on your preference. Take advantage of this flexibility to offer a stay at Le Clos des Sources Hôtel *** & Spa in Alsace.
Is express delivery available?
The express delivery of your gift box depends on the options available at the time of your order. You can choose between physical delivery or an immediate digital version to offer a stay at Le Clos des Sources Hôtel *** & Spa.
How can I track my order?
You can track your order by logging into your account on our website. The recipient of your gift box can book their dates at Le Clos des Sources Hôtel *** & Spa.
Can I receive my gift box by email or mail?
You have the option to receive your gift box by email or by mail, depending on your preference. The digital box is sent immediately, while the gift pouch version is shipped to your home. At Le Clos des Sources Hôtel *** & Spa, you choose and customize your box with all your wishes.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by mail is usually 2 to 5 business days. You will receive your gift box in a carefully prepared envelope at the address indicated during your order, directly from our establishment Le Clos des Sources Hôtel *** & Spa.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation at Le Clos des Sources Hôtel *** & Spa, your gift box remains valid. You can use it for a new reservation according to the establishment's conditions.
Can my gift box be extended if not used?
The extension of your gift box depends on the validity conditions indicated at the time of purchase. At Le Clos des Sources Hôtel *** & Spa, we invite you to check these conditions to know the possibilities for extension.
Can my gift box be exchanged for another service?
The exchange of your gift box for another service is possible depending on availability and the conditions of Le Clos des Sources Hôtel *** & Spa. You can enjoy our spa, massages, or even our restaurant for a moment of relaxation and indulgence.
Can I cancel my reservation made with a gift box?
Cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment Le Clos des Sources Hôtel *** & Spa.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the conditions specified at the time of purchase. You can book your dates at Le Clos des Sources Hôtel *** & Spa according to availability and the terms indicated in your gift box.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box is specified at the time of booking, according to the conditions in effect at the time of purchase at our establishment, Le Clos des Sources Hôtel *** & Spa.
Is it possible to reschedule without fees with a gift box?
The date of your gift box can be postponed depending on availability and the reservation conditions of our establishment, Le Clos des Sources Hôtel *** & Spa.
Can I convert my gift box into a gift card?
The gift boxes from Le Clos des Sources Hôtel *** & Spa cannot be converted into gift checks. You can use them to book an experience within our establishment, such as a half-board night or access to our spa.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Le Clos des Sources Hôtel *** & Spa offers special gift boxes for events like Valentine's Day, Christmas, or weddings, with promotional offers such as the code PARENTS26 for Mother's and Father's Day. Check out our online selection to discover the available offers and make your loved ones happy with a stay or a meal at our establishment in Alsace.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
At Le Clos des Sources Hôtel *** & Spa, you will find gift boxes suitable for various occasions, such as birthdays, weddings, or gatherings with friends. Our offers include stays, spa access, and gourmet meals for unforgettable moments.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes from Le Clos des Sources Hôtel *** & Spa are official and guaranteed without intermediaries. You thus benefit from the best rate and an authentic experience, directly from the establishment.
Are the services included in the gift boxes identical to those consumed on site?
The services included in the gift boxes from Le Clos des Sources Hôtel *** & Spa correspond to those offered by the establishment. You can choose from various options such as access to the spa, massages, half-board nights, or meals at the restaurant, to offer a moment of relaxation and indulgence to your loved ones.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of one service for another depends on the availability at the time of booking at our establishment, Le Clos des Sources Hôtel *** & Spa.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible to settle a gift box. You benefit from a secure payment directly to the establishment Le Clos des Sources Hôtel *** & Spa.
Is online payment secure?
Online payment for your gift box is entirely secure, ensuring the protection of your banking data. You thus benefit from the best rate directly from our establishment, Le Clos des Sources Hôtel *** & Spa.
Is payment via group or shared payment possible?
Payment via group or shared funds is not available at the moment. You can pay for your gift box by credit card, bank transfer, or PayPal during your order, directly at our establishment Le Clos des Sources Hôtel *** & Spa.
Are your gift boxes exclusive creations, specifically designed by your establishment?
The gift boxes from Le Clos des Sources Hôtel *** & Spa are specially designed to offer a unique experience of relaxation and indulgence. Each box allows you to enjoy an overnight stay, access to the spa, or a meal at our establishment, located in the heart of Alsace between Strasbourg and Colmar.
Is it possible to pay in installments?
The option to pay in installments is not mentioned as being available for the gift boxes from Le Clos des Sources Hôtel *** & Spa. You can check the payment terms when placing your order on our official website.
Is the payment deducted immediately upon ordering?
When purchasing a gift box, the payment is debited immediately. This allows you to receive an immediate digital delivery or a gift envelope version at your home, with the guarantee of paying the best rate directly at Le Clos des Sources Hôtel *** & Spa.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for their purchases of gift boxes at Le Clos des Sources Hôtel *** & Spa.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
At Le Clos des Sources Hôtel *** & Spa, all your payments are secured through a certified provider compliant with PCI DSS standards, ensuring the protection of your data.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account on our website. The details of your purchases are stored there for easy management at Le Clos des Sources Hôtel *** & Spa.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
Le Clos des Sources Hôtel *** & Spa accepts payment by credit card, PayPal, Apple Pay, and Google Pay for your gift boxes.
Can I receive an invoice after my purchase?
Yes, you will receive an invoice by email after your purchase at Le Clos des Sources Hôtel *** & Spa. You can also find it in your customer account on our website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
Yes, you can pay for your gift box with a Visa, Mastercard, or American Express credit card. The payment is secure and you get the best rate directly from the establishment Le Clos des Sources Hôtel *** & Spa.
Can a promotional code be used?
Yes, you can use a promotional code for your gift box order. For example, the code PARENTS26 is valid until Father's Day on our gift vouchers, excluding invitation checks and restaurant. Check the terms of use directly on our Le Clos des Sources Hôtel *** & Spa website.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer, with secure payment directly to Le Clos des Sources Hôtel *** & Spa.
Do you accept vacation checks?
Le Clos des Sources Hôtel *** & Spa accepts vacation checks for the purchase of gift boxes, subject to the conditions of the establishment.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your order, which will be included with the gift box. Take advantage of this extra attention to customize your gift, with Le Clos des Sources Hôtel *** & Spa.
Can we add options to your gift box offers?
The gift boxes from Le Clos des Sources Hôtel *** & Spa can be customized to your liking, with various options depending on the offers. You can choose between stays, spa access, meals at the restaurant, or even gift vouchers with a free amount to please your loved ones.
Do you offer premium packaging for gift boxes sent by mail?
You can choose a premium packaging for your gift boxes sent by mail. Select this option when placing your order online to provide an even more pleasant experience for your loved ones, directly from our official store Le Clos des Sources Hôtel *** & Spa.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark a special occasion like a birthday or a wedding. Choose and customize your gift box according to your wishes to offer an unforgettable moment to the recipient, directly at our establishment Le Clos des Sources Hôtel *** & Spa.
How do I request a refund for a gift box purchased online?
To request a refund for an online purchased gift box, have your order number ready and check the purchase conditions. Refunds are possible according to the conditions specified at the time of purchase at our establishment, Le Clos des Sources Hôtel *** & Spa.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box for Le Clos des Sources Hôtel *** & Spa, a duplicate can be issued subject to availability.
Can partially used gift boxes be refunded?
Partially used gift boxes from Le Clos des Sources Hôtel *** & Spa cannot be refunded. Usage conditions are specified at the time of purchase.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a gift box for another of equal or greater value, subject to the establishment's conditions. You can choose and customize your gift box according to your preferences, with a gift pouch version sent to your home or an immediate digital dispatch. Le Clos des Sources Hôtel *** & Spa.
Does the right of withdrawal apply to the purchase of a gift box?
The gift boxes from Le Clos des Sources Hôtel *** & Spa are neither exchangeable nor refundable, as they involve specific service provisions. Therefore, the right of withdrawal does not apply to their purchase.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail is possible according to the conditions specified at the time of purchase, at our establishment Le Clos des Sources Hôtel *** & Spa.
What should I do if the received box is damaged or contains an error?
In case of a damaged box or error, a digital version is sent immediately so that the beneficiary can enjoy their stay at Le Clos des Sources Hôtel *** & Spa without waiting. If the problem persists, the establishment offers a home-delivered gift box for a complete gift experience.
Can I get a refund for a gift box if I change my mind after purchase?
The gift boxes from Le Clos des Sources Hôtel *** & Spa are non-refundable after purchase. We invite you to carefully consider your choice before finalizing your order.
What happens if the recipient couldn't use the gift box before its expiration date?
If the beneficiary was unable to use the voucher before its expiration date, it can no longer be used. We recommend checking the establishment's conditions to find out about possible extension options, at our establishment Le Clos des Sources Hôtel *** & Spa.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit may be issued according to the specific conditions of Le Clos des Sources Hôtel *** & Spa.
How can I redeem the cashback?
Your gift box can be used to book a stay or a meal at Le Clos des Sources Hôtel *** & Spa. Reservations are made directly with the establishment, which is located in Alsace, between Strasbourg and Colmar.
What is the processing time for a refund after I make a request?
The refund deadlines for your gift box depend on the purchase conditions. At Le Clos des Sources Hôtel *** & Spa, you benefit from a refund within 14 days from the date of purchase, provided that the gift box has not been used or activated.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The gift boxes from Le Clos des Sources Hôtel *** & Spa are neither exchangeable nor refundable. The beneficiary can book their dates at the establishment and fully enjoy their stay.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for the gift boxes from Le Clos des Sources Hôtel *** & Spa. To fully enjoy your stay, check the available dates during your booking, between Strasbourg and Colmar, at our establishment Le Clos des Sources Hôtel *** & Spa.
Is booking with a gift box subject to availability?
The reservation with a gift box at Le Clos des Sources Hôtel *** & Spa is subject to the establishment's availability. To fully enjoy your stay, it is recommended to book your dates as early as possible.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password so you can fully enjoy the services of our establishment, Le Clos des Sources Hôtel *** & Spa.
Do I need the gift box number to make a reservation with a gift box?
To book your stay at Le Clos des Sources Hôtel *** & Spa with a gift box, you will need the number on it. This number is required to validate your reservation.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the availability of Le Clos des Sources Hôtel *** & Spa. For a stay between Strasbourg and Colmar, enjoy our spa and homemade cuisine, ideal for a romantic getaway.
Can I use my gift box on holidays?
The use of your gift box at Le Clos des Sources Hôtel *** & Spa may be subject to specific conditions on public holidays. To fully enjoy your stay, we recommend that you check availability directly with our establishment Le Clos des Sources Hôtel *** & Spa.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of Le Clos des Sources Hôtel *** & Spa. You will be able to choose your stay dates based on the available slots at the time of booking.
Can I book online with my gift voucher?
To book with your gift box at Le Clos des Sources Hôtel *** & Spa, you can choose your dates directly with the establishment. The beneficiary can enjoy their gift box by booking a stay to discover the region between Strasbourg and Colmar, with access to the spa and meals at the restaurant. Le Clos des Sources Hôtel *** & Spa.
Can I make a reservation by phone with my gift box?
Booking by phone with a gift box is possible according to the conditions specified at the time of purchase, at our establishment Le Clos des Sources Hôtel *** & Spa.
Can I make a reservation by email with my gift box?
Booking by email with your gift voucher is possible. Le Clos des Sources Hôtel *** & Spa, located in Thannenkirch in Alsace, between Strasbourg and Colmar, welcomes you for a stay filled with happiness.
Is it possible to modify my gift box to a gift box of equal or lesser value?
It is possible to modify your gift box to a box of equal or lesser value, according to the establishment's conditions. You can choose and customize your box with all your wishes at Le Clos des Sources Hôtel *** & Spa.
Does my gift box cover the entire service?
Your gift box covers the service mentioned on your exchange voucher. Any additional charges or options, such as massages or extra meals, are at your expense. The gift certificates from Le Clos des Sources Hôtel *** & Spa in Alsace are a sure value to please your loved ones.
Is my gift box personalized?
Your gift box is nominative under the name of the beneficiary indicated at the time of purchase. You can choose and customize your gift box according to your wishes, and the beneficiary can book their dates at our establishment, Le Clos des Sources Hôtel *** & Spa.
Can my gift box be used all at once?
Your gift box for Le Clos des Sources Hôtel *** & Spa can be used in one go. You can book your dates directly with the establishment to fully enjoy your stay, a half-board night, or access to the spa according to the chosen box.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only for stays and services at our establishment, Le Clos des Sources Hôtel *** & Spa.
Is my gift box valid in only one establishment?
Your gift box is valid only for services at our establishment, Le Clos des Sources Hôtel *** & Spa.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and the conditions of Le Clos des Sources Hôtel *** & Spa.
Can someone else use my gift box?
Your gift box is nominative and reserved for your exclusive use. You can personalize it and choose it according to your preferences to fully enjoy your stay at Le Clos des Sources Hôtel *** & Spa.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested during your stay at Le Clos des Sources Hôtel *** & Spa depending on the services chosen. The terms are specified in your gift box.
Is an ID required upon arrival when using a gift box?
Upon your arrival at Le Clos des Sources Hôtel *** & Spa, you may be asked to present an ID to validate your reservation made with a gift box.
Do you accept pets?
The presence of pets in our establishment, Le Clos des Sources Hôtel *** & Spa, depends on the specific conditions of each gift box. We recommend checking the details of your gift box to know the possibilities for accommodating pets.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher at Le Clos des Sources Hôtel *** & Spa, log in to your account and follow the instructions on our website. You can choose your stay dates and enjoy our establishment at your leisure.
Do I need to create a customer account to purchase a gift box?
No customer account is required to purchase a gift box. You can order as a guest and benefit from immediate digital delivery or a gift pouch version at your home, directly from our official store Le Clos des Sources Hôtel *** & Spa.
Is my gift card divisible? Can I use it multiple times?
Your gift voucher can be used multiple times to fully enjoy our establishment, Le Clos des Sources Hôtel *** & Spa.
What are the check-in and check-out times?
Check-in at Le Clos des Sources Hôtel *** & Spa is at 3 PM and check-out is at 11 AM, to fully enjoy your stay.
What services are included in a gift certificate?
The services included in a gift voucher from Le Clos des Sources Hôtel *** & Spa depend on the chosen package. You can offer access to the spa, a meal at the restaurant, or a half-board overnight stay, among other options. Enjoy these moments of relaxation and indulgence at our establishment, Le Clos des Sources Hôtel *** & Spa.
What is the difference between a gift box and a free amount voucher?
With a gift box, you benefit from a choice among predefined experiences, such as an overnight stay or a meal, while a voucher with a free amount allows you to pay for a service up to the amount of your choice. You will thus be able to fully enjoy your stay at Le Clos des Sources Hôtel *** & Spa.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are clearly stated on our website. You can consult them before your purchase to offer a stay or an experience at Le Clos des Sources Hôtel *** & Spa.
How do I use a gift box during booking?
To use your gift box, book directly with the establishment by mentioning your unique code during the reservation. The recipient can choose their stay dates and fully enjoy the experience offered by Le Clos des Sources Hôtel *** & Spa.
Can the gift box be transferred to a third party?
You can certainly give the gift box to a third party. Simply indicate the recipient's name when placing the order, or change the recipient after purchase directly on our website, in your personal account. Le Clos des Sources Hôtel *** & Spa.
Can the validity of a gift box be extended or renewed?
The extension or renewal of the validity of a Le Clos des Sources Hôtel *** & Spa gift box depends on the establishment's conditions. You can choose and customize your gift box according to your preferences, with a home-delivered gift pouch version or an immediate digital send.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the purchase conditions, at our establishment Le Clos des Sources Hôtel *** & Spa.
What is the validity period of a gift box?
The gift boxes from Le Clos des Sources Hôtel *** & Spa are valid for 1 to 3 years depending on the type of box chosen. This period of validity allows the lucky recipient to fully enjoy their stay or experience at the time that suits them best, at our establishment Le Clos des Sources Hôtel *** & Spa.
Are children allowed?
Le Clos des Sources Hôtel *** & Spa is located in an ideal natural setting for nature lovers, but it is primarily designed for an adult audience. Children are accepted, but some services, like the spa, may have age restrictions. For a family stay, it is advisable to check the specific conditions with our establishment Le Clos des Sources Hôtel *** & Spa.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the recipient of your gift box does not spend the entire value, the remaining balance cannot be used. In case of exceeding the value, an additional payment will be required according to the conditions of Le Clos des Sources Hôtel *** & Spa.
Is the spa access private?
Access to the spa at Le Clos des Sources Hôtel *** & Spa is included in certain gift boxes, allowing you to enjoy the benefits of saunas or hammam after a walk in the Vosges forest.
What types of gift boxes do you offer?
We offer gift boxes for half-board stays, spa access, gourmet meals, or even free-amount gift vouchers. The options include wellness experiences, romantic nights, and gourmet getaways to discover the Alsace region. These gift boxes are available at Le Clos des Sources Hôtel *** & Spa.